Everlove

Everlove FAQs

1. Why can I not participate if I am in the UK?

   Due to Brexit, we currently cannot include the UK in our Everlove by Ergobaby program. We continue to find possibilites to hopefully include the UK in the future.

2. From which countries can I participate in the program?

   Our Everlove by Ergobaby program is currently available in mainland Europe and Ireland. Some exemptions may apply due to restricted access of our shipping partners. Please contact us on everlove@ergobaby.eu should you have further queries in this regard.

3. What charities will the donations go to?

   Your donation through the Everlove by Ergobaby program supports Save the Children, a non-governmental organization that tries to improve the lives of children through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war, and other conflicts. Securing children's rights and interests is the foundation of their work. The donations through the Everlove by Ergobaby program specifically support the Back to School campaign of Save the Children. Education matters - therefore, Save the Children is strengthening the right for education in the pandemic, and enables children to return to schools and educational institutions. The charity is advising authorities on the development of concepts to ensure that boys and girls can return to their schools, or on how to make schools a safe place for education. In many countries, safety is not something that can be taken for granted.

4. Why can't I return my Omni Breeze?

   We are currently not accepting Omni Breeze carriers in Everlove by Ergobaby. Our goal with Everlove by Ergobaby is to provide families with an opportunity to own a carrier that has been certified as a safe and genuine Ergobaby product. As we continue to evolve and grow the Everlove by Ergobaby program, we hope to offer a wider variety of used Ergobaby products like the Omni Breeze carrier.

5. Why can't I return my Aerloom?

   We are currently not accepting Aerloom carriers in Everlove by Ergobaby. Our goal with Everlove by Ergobaby is to provide families with an opportunity to own a carrier that has been certified as a safe and genuine Ergobaby product. As we continue to evolve and grow the Everlove by Ergobaby program, we hope to offer a wider variety of used Ergobaby products like the Aerloom carrier.

6. Why do you no longer manufacture Organic Carriers?

   Thank you for your concern about our use of conventional cotton. Over the last decade we saw a large decrease in demand for our cotton carriers. However, as we are embarking upon our sustainability journey we are taking a second, deeper look at our use of conventional cotton. In the meantime, we hope that you can participate or recommend our Everlove program which provides significant environmental impact reductions.

7. Which carriers are NOT being accepted into the Everlove program?

   Aura Wrap, Omni Breeze, Embrace, Aerloom, Licensed Carriers, Doll Carriers, and carrier accessories

8. Why does my carrier have multiple warning labels?

   Due to the weight increase changes on some of our older carriers, we have updated the labels so that all carriers reflect the most up to date maximum weight.

9. Which carriers are being accepted into the Everlove program?

   Original, Organic, Performance, Sport, Earth, Stowaway, Ventus, 360, Adapt, Omni 360

10. Where is my sku/model tag?

    Depending on what carrier you have, you can find this tag on either the inside seam of the hood pocket on the righthand side or attached to the warning label on the waistband

11. I don’t have the pouch to my Omni 360, may I still send in my carrier?

    Yes! A missing pouch will not prevent you from participating in the Everlove by Ergobaby buyback program.

12. Can I return the carrier if I don’t like it?

    Yes! Items are returnable within a 30 day period from the date of purchase and the items must be returned in the condition that they were originally received. Please contact customersupport@ergobaby.eu if you need to return a product. A return will only be accepted if the customer has contacted Ergobaby prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Ergobaby clearly marked on the outside of the box, will be refused. You will be responsible for any shipping costs on returns. All returns must be sent to the following address: Baby Tula Komunalna 5 15-197 Bialystok Poland Returns must be returned prepaid. For your protection, we recommend you return all items via a traceable carrier. Ergobaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ergobaby, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2 weeks for Ergobaby to refund your credit card upon receipt.

13. Will you send me back my carrier if it’s not accepted?

    If your carrier is received back in a non-usable condition, we will not send the carrier back to you.

14. Do I need my original packaging to participate?

    No, we do not require you to return your carrier in the original packaging

15. What should I send my carrier back in?

    While we do not provide packing materials, we recommend that you use recycled bags and boxes to ship your carrier in.

16. Why can’t I return my Hello Kitty/Keith Haring/Sophie the Giraffe/French Bull carrier?

    Unfortunately, our licensed carriers are not included in the Everlove by Ergobaby program at this time. (except for the limited DÔEN collection). However, we love and stand behind these unique, special Ergobaby carriers including Hello Kitty, Keith Haring, Sophie the Giraffe, and French Bull. Although they aren’t included in the Everlove by Ergobaby program, we encourage passing along the carrier to the next loving family.

17. Why wasn’t my carrier accepted as resalable?

    Our Everlove by Ergobaby program includes a thorough cleaning and refurbishing process that transforms loved and used-as-intended baby carriers into new-to-you baby carriers. At this time, this process does not include carriers that have been altered (including but not limited to physical changes or cosmetic changes like handwriting) or so well-loved that it can no longer safely carry a baby. If the carrier structure is deemed compromised after our inspection process and does not meet Ergobaby quality and durability expectations, it wouldn’t feel right to pass it along to another family. Please also note that we do not send back baby carriers that don’t meet Ergobaby quality and durability standards.

18. Why can’t I return my Aura wrap?

    We are currently not accepting Aura wraps in Everlove by Ergobaby. Our goal with Everlove by Ergobaby is to provide families with an opportunity to own a carrier that has been certified as a safe and genuine Ergobaby product. As we continue to evolve and grow the Everlove by Ergobaby program, we hope to offer a wider variety of used Ergobaby products like the Aura wrap.

19. Can I send in multiple carriers?

    We are currently accepting only one carrier per buy back transaction.

20. Is there a warranty on used items?

    Yes! Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below. Everlove 1 Year Warranty Ergobaby provides a 1-year limited warranty, from the time of initial purchase, on all Certified Pre-Loved Ergobaby Carriers, against manufacturing defects in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products. This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Applicable products eligible for this warranty are covered only as to the Everlove owner, product must be purchased from Everlove by Ergobaby, and must be returned to Ergobaby along with proof of purchase for an evaluation. Product will be replaced upon inspection with a similar quality carrier. Submit a Warranty Claim If your product has legitimate manufacturing defect, please contact Ergobaby Customer Service so that we can assist you in determining which warranty may be applicable. Proof of purchase and return mailing of the applicable defective product may be required. Return shipments must be prepaid and insured. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of Ergobaby, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns. customersupport@ergobaby.eu

21. Why can't I return my Embrace?

    As we continue to evolve and grow the Everlove by Ergobaby program, we hope to offer a wider variety of used Ergobaby products like the Embrace carrier.

22. Is there a warranty on used items?

    Yes! Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below. Everlove 1 Year Warranty Ergobaby provides a 1-year limited warranty, from the time of initial purchase, on all Certified Pre-Loved Ergobaby Carriers, against manufacturing defects in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products. This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Applicable products eligible for this warranty are covered only as to the Everlove owner, product must be purchased from Everlove by Ergobaby, and must be returned to Ergobaby along with proof of purchase for an evaluation. Product will be replaced upon inspection with a similar quality carrier. Submit a Warranty Claim If your product has legitimate manufacturing defect, please contact Ergobaby Customer Service so that we can assist you in determining which warranty may be applicable. Proof of purchase and return mailing of the applicable defective product may be required. Return shipments must be prepaid and insured. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of Ergobaby, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns. customersupport@ergobaby.eu