Return Policy

Customer satisfaction is a top priority at Ergobaby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your Carrier; we can often offer a solution that will help.

If you’ve purchased Ergobaby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from Ergobaby are returnable within a 30 day period from the date of purchase, in like-new condition, and in the original packaging. You will be responsible for any shipping costs on returns.


All returns must be sent to the following address:

Baby Tula
Komunalna 5
15-197 Bialystok

Returns must be returned prepaid. For your protection, we recommend you return all items via a traceable carrier. Ergobaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ergobaby, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2 weeks for Ergobaby to refund your credit card upon receipt.

If you have any questions about the return process, do not hesitate to contact us at

Order Cancellations: Once an order has been sent to the warehouse and in processing it cannot be canceled.